Settings

All settings are per-tenant and configurable from the admin UI. No environment variables or server access required. Settings are stored in the tenant's database and take effect immediately.

Organization

Setting	Description
Organization Name	Your business name. Shown in the portal, emails, and quote headers.
Logo	Displayed in the portal and on quote PDFs. Recommended size: 300×80px.
Theme	Accent color used throughout the portal. Options: Blue, Green, Purple, Orange, Red.

Tickets

Setting	Description
Ticket Number Start	The number to begin issuing ticket numbers from. Useful when migrating from another system.
Ticket Number Digits	Minimum digits in ticket numbers (e.g. 4 = #0001). Default: 4.
Default Lead Fee	A fee applied automatically to new tickets. Can be overridden per ticket.
Mileage Rate	Cost per mile for travel. Used to calculate mileage charges on tickets.
Vehicle MPG	Your vehicle's fuel efficiency. Combined with the live gas price to estimate fuel cost.

Portal

Setting	Description
Portal Enabled	Toggle the customer portal on or off. When off, magic link requests return an error.
Allow New Tickets	Controls whether customers can submit new service requests from the portal.
Hero Title	Large headline shown on the portal landing page. Defaults to "Get Help Fast".
Tagline	Subtitle text below the hero title.
Schedule URL	Optional link to a booking page (Calendly, etc.) shown as a button in the portal.
Portal Notify Email	Who gets notified when a customer submits a ticket or reply via the portal. Defaults to the first admin user's email.
Custom Domain	Serve your portal at a custom URL like support.yourdomain.com. Requires a DNS CNAME and SSL cert.

Email Sending

Setting	Description
From Name	Sender name shown in email clients. Defaults to Organization Name if blank.
Support / Reply-To Email	Used as the reply-to address on quotes. Ticket emails use a per-ticket reply address automatically.

Company Contact

Setting	Description
Company Phone	Displayed in quote headers sent to customers.
Company Email	Contact email shown on quote headers. Can differ from the outgoing email address.
Company Address	Physical address shown on quote headers.

Categories

Custom ticket and expense categories allow you to tag and filter work by type (e.g. "Networking", "Hardware", "Travel"). Manage categories in Settings > Categories. Categories are per-tenant.